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Kempinski Hotels Pioneers Personalization via Two-Way Integration with Shij’s ReviewPro and Concilio Labs

Kempinski Hotels Pioneers Personalization via Two-Way Integration with Shij’s ReviewPro and Concilio Labs

Leveraging the two-way integration among Shiji’s ReviewPro and Concilio Labs allows Kempinski to produce 360º guest profiles for hyper-customized visitor company.


Barcelona 8th November 2022: ReviewPro, a Shiji Group brand giving the primary Visitor Knowledge System for hospitality, and Concilio Labs, a main supplier in guest intelligence engineering, combine to enable a groundbreaking 360-diploma strategy to guest profiles for Kempinski Motels.

“The magic of fantastic integrations is relieve of use, intra-operability, lower overheads, and bare minimum discomfort points”, says Riko Van Santen, Chief Info Officer at Kempinski Resorts and Member of the Management Board, “What stood out about Shiji’s ReviewPro’s open API-integration was the performance of both equally the technological innovation and the groups enabling a simplified ‘no headache’ knowledge.”

Kempinski Inns carried out this integration to enrich visitor profiles inside their hotel CRM. The goal is to understand visitor preference in buy to increase functions and much better the visitor encounter, which has a beneficial affect on on the internet track record and the International Evaluation Index™ (The GRI™ is a international hotel benchmark rating for visitor gratification).

“These times, it is no lengthier ample for brand names to depend on general segments to profile their guests. They have to draw on details from multiple sources and assess it at the pace of small business, heading over and above the CRM. Concilio’s Guest Perception Engine, coupled with Shiji’s ReviewPro platform, delivers a holistic picture of company that arrives from accumulating, contextualizing, examining, and prescribing knowledge. Hoteliers that prioritize guest info and get benefit of technological innovation to aid them get closer to their company, are in a better place to continue to be ahead of the competitiveness and get the loyalty of the more and more empowered guest”, states Terri Miller, CEO at Concilio Labs.

Concilio’s Guest Perception Motor is designed to fortify visitor interactions by anticipating and responding to visitor demands. Article-remain guest responses is a critical ingredient as it presents hoteliers with an opportunity to comprehend the guest’s knowledge, what need to be improved for all company, but extra importantly, hoteliers can address every guest’s concern prior to the guest’s up coming continue to be inside of the chain.

Shiji’s ReviewPro features an improved and customizable Guest Study option enabling lodge brand names to obtain distinct opinions across the guest journey. Through an integration into the Concilio Labs Visitor Insight Motor, the visitor profile is increased with responses gathered from surveys. More than consecutive stays the profiles can be made use of to provide personalised guest assistance no matter whether that be in-space choices, facilities, activities advisable, or services. This applies no matter whether it is a returning guest at the similar residence or yet another just one within the portfolio.

“In a aggressive luxury business where by consumer acquisition is considerably larger than that of consumer retention, personalised visitor company is not only critical, but financially rewarding.” suggests Michael Kessler, CEO at ReviewPro, a Shiji Group manufacturer. “With our open API we intention to simplify the entry to visitor suggestions info, so that hoteliers can far better have an understanding of their guests’ choices, and additional strengthen the high quality of the remain of their guests, increase visitor retention, increase RevPAR, and boost income.”


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About ReviewPro

ReviewPro, component of the Shiji Team, presents over a ten years of expertise and financial investment in innovation, continuing to be the benchmark of the hospitality sector. The cloud-primarily based Guest Practical experience Platform includes Lodge Name, Guest Surveys, Situation Administration, and Guest Communication, an AI-pushed automated chatbot remedy. ReviewPro owns the field-normal on-line reputation score, the Worldwide Evaluation Index™️ (GRI), a propriety algorithm dependent on critique details gathered from +140 OTAs and critique sites in +45 languages. With in excess of, 60,000 establishments in +150 nations around the world, ReviewPro offers the technology, aid, and training to empower hoteliers to be better.

For a lot more details you should check out: www.reviewpro.shijigroup.com

For push contacts: [email protected]

LinkedIn: https://www.linkedin.com/firm/reviewpro


About Concilio Labs

Concilio Labs is on a mission to clear up essential issues in hospitality today—those of guest personalization and lodge loyalty—by building modern technological know-how solutions that force boundaries. Concilio’s Insight Engine, a visitor intelligence system, empowers hoteliers with actionable insights to generate customized visitor encounters that go far beyond traditional and present capabilities in other similar applications. Other core support offerings goal visitor experience, which include personalized mobile app and integrated booking engine options for hoteliers seeking to acquire their visitor engagement to the subsequent degree. The administration team has a long time of established expertise working with technological know-how leaders giving them the trustworthiness and a deep understanding of the hospitality marketplace and its rising demands. Concilio Labs is a fast growing manufacturer with offices in the Washington, DC region, United Kingdom, and through Europe.

To learn far more, visit conciliolabs.com

For press contacts: [email protected]

LinkedIn: https://www.linkedin.com/business/concilio-labs


About Kempinski

Made in 1897, Kempinski Motels is Europe’s oldest luxurious lodge group. Kempinski’s wealthy heritage of impeccable individual company and excellent hospitality is complemented by the exclusivity and individuality of its houses. Currently the Kempinski Team operates 81 lodges and residences in 35 countries and presently has much more than 26 prestigious initiatives beneath enhancement all-around the world. Just about every five-star resort displays the power and results of the Kempinski brand with no shedding sight of its heritage each a single imbues the high quality company have come to anticipate from Kempinski even though embracing the cultural traditions of its location. The portfolio contains historic landmark houses, award-successful city way of life hotels, exceptional resorts and prestigious residences. Kempinski is a founding member of the International Resort Alliance (GHA), the world’s biggest alliance of independent hotel brands.