Whilst the impacts of the COVID-19 pandemic on the tourism industry have been harsh, there remained a terrific chance for Siri Village Chiang Mai to start off a lodge small business for the first time.
Ms. Sirinphat Patchotikun (Khun Mai), the proprietor of Siri Village Chiang Mai Hotel, spoke about the heritage of the lodge.
“Originally, I was in the enterprise of purchasing and providing land in Chiang Mai. In 2019, we acquired an outdated house of Chao Phraya that is in excess of 100 a long time previous and produced it into a espresso shop and photograph gallery,” she explained.
“Because it is situated in the coronary heart of the metropolis and surrounded by a lot of accommodations and guesthouses, the cafe was well-liked amid foreigners. Afterwards on, the landowner behind the coffee shop wished to provide so we experienced the prospect to obtain far more land and closed the shop in February 2019 to change the spot into a hotel.”
Two many years later on Siri Village Chiang Mai Lodge was opened, in August 2022, with the title Siri from ‘Siri Mongkhon’ which implies very good grace. Completely suited for a spot that’s surrounded by temples.
“From the experience of operating a espresso store we had an knowing of the anticipations and requirements of foreigners,” reported Khun Mai.
“Travellers are eager to shell out income to have a very good encounter and service. Thus, we want to create a hotel that emphasises peace and serves the ideal services like household. With only 25 rooms, focusing on large locations, higher ceilings and impeccable cleanliness to meet the demands of international travelers.”
Attaining access to world travellers with SiteMinder
Right after stepping into the lodge business enterprise, Siri Village Chiang Mai, Khun Mai was searching for a resolution to assistance with on the web profits advertising and internet marketing. It was suggested by hoteliers in Chiang Mai that SiteMinder was a important participant in making bookings.
“SiteMinder’s system simplifies online product sales for our business enterprise,” she claimed. “We can regulate costs, room availability and evaluate net income in 1 location in a extremely quick time.”
“Additionally, in conditions of promoting, SiteMinder is helping our new motels come to be additional seen and very well-known on line. Pre-COVID we relied on prospects from stroll-ins and phrase of mouth, which is mainly Chinese company. We are now viewing more and more bookings from customers from nations these kinds of as Europe and America.”
“At current, we are also observing a lot more bookings from Loy Krathong,” Khun Mai continued. “90% of our Xmas and New 12 months bookings have come by means of the process. It allows us see that customers are starting to ebook in progress for 1-2 months for a longer time.”
Simplify limited employee each day lifetime with SiteMinder Platform.
Currently being a small resort but concentrating on 4-5 star support, Khun Mai focuses on the teaching and development of confined workers possible.
“Our staff members are creating together the way with the clients. Virtually everyone listed here has no lodge knowledge and understanding in utilizing new systems or systems,” she discussed. “Some folks made use of to do the job in accommodations but often worked manually. So I’m made use of to filling out information and facts or getting notes on paper.”
Introducing the SiteMinder platform is a new finding out curve for the entire group.
“Because our resort does not have a sales or marketing office that goes to advertise or exterior of tourism occasions. Most of our staff are responsible for welcoming and delivering the most effective on-web-site service.”
“Adopting technology like SiteMinder will save time in handling profits duties and decreases the use of documents and we can retailer information on the internet. This presents personnel much more time to target on company operate. ”
Thank you Khun Mai and hold up the wonderful get the job done at Siri Village Chiang Mai!