March 5, 2024


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Qunci Villas and SiteMinder - Customer success story

Qunci Villas and SiteMinder – Customer success story

A honeymoon is a pivotal second for newlyweds to begin their new everyday living jointly. Which is why picking out the fantastic honeymoon place, which includes selecting the best couple’s accommodation, is considered critical. A single of the favored selections for recently married partners in Indonesia is Qunci Villas Lombok.

Qunci Villas is just one of the pioneer boutique inns in Lombok that has been in business enterprise because July 2003. The hotel was developed by Dutch architect, Joost van Grieken, which limitations its carbon footprint by using organic resources these as stone and wooden. Additionally, his style and design more enhances the home and general public regions which are decked-out with neighborhood artworks. Van Grieken was also encouraged by authentic Indonesian architecture when developing the hotel. The result is an eco-friendly vacation resort that is in harmony with nature and community values. As their tagline states: Qunci Villas is your critical to a true Lombok encounter.

Qunci Villas does not deem the magnificence of the inn as the only thing that issues to attendees, on the other hand The workforce also thinks the visitor’s encounter is of wonderful value.

“Most of our visitors are younger partners, honeymooners, or those who are celebrating their anniversary. For that reason, we constantly check out to guarantee that we give a high stage of support to every single visitor and make sure that every visitor is glad with the working experience of keeping with us,“ explained Viki Edy Priyatna, E-Business & Reservations Supervisor.

Changing from handbook function to program integration

To promise the ideal experience for their visitors, Qunci Villas demands to shell out time focusing on supplying the most superb service. For that explanation, it desired to ditch handbook perform and switch to procedure integration. Earlier, resort operations this kind of as obtaining, recording, and inputting reservation information into the home administration program experienced to be completed manually, which was time-consuming and ineffective.

Having said that, considering that getting SiteMinder from an on the net search and striving it out for totally free, Qunci Villas has managed to take care of recurring challenges. Viki professed that SiteMinder assisted them simplify administrative procedures by automating operational duties. This instantly can help save the hotel’s team time and resources.

“We have been aided by SiteMinder for the reason that they definitely introduced about a ‘revolution’ for our residence. All jobs are integrated among our internet site, scheduling web site, and residence management technique. This seriously saves labour costs and time. Helpful dealing with of scheduling channels, thus raising profits, and most importantly enhancing our buyer practical experience,” Viki explained.

Reservations spike soon after automation

On top of method integration and automation, SiteMinder delivers improvements for Qunci Villas’ home management and space price changes. Viki said:

“SiteMinder makes it possible for us to simply put into practice a dynamic pricing technique. Earlier we tended to use static seasonal pricing. With SiteMinder, our revenue has improved by 30% from what it was just before.”

What’s far more, Viki states, by utilizing SiteMinder he’s able to complete a wonderful offer of jobs a lot more competently, decrease overbooking, minimize troubles due to human-error, and make his function much more pleasant and easier.

Thank you for picking out SiteMinder and greatest of luck to Qunci Villas Lombok!